Step 2: Managing your company’s users within DIP

This page explains how to set up DIP users for your company and how to make changes to user accounts.

Before you start

You will need:

to have read and understand DIP user roles and tasks
names and contact details of people you want to add as users

How many users do we need?

It is advised that each Market Participant has at least 2 User Admins, 2 Certificate Admins and 2 Message Admins to ensure cover is provided during any absence. 

It is acceptable for one person to hold multiple roles. Please ensure you have cover for all potential access needs.

Setting up new users (for User Admins only)

This activity can only be done by a User Admin.

A Certificate Admin and a Message Admin will need to be created before any other users are added to the system. If these are already set up, you can proceed to creating additional users.

To add a user

Go to the Members tab in the Market Participation Organisation screen.

Create a Certificate Admin

Click on Create Member
Enter the user’s first name, last name, and their email address
Under ‘Select Organisation Role’, choose Certificate Admin and any other role(s) needed
Click on Confirm

Create a Message Admin

Click on Create Member
Enter the user’s first name, last name, and their email address
Under ‘Select Organisational Role’, choose Message Admin and any other roles(s) needed.
You can limit the scope of the DIP ids the Message Admin has access to.
Click on Confirm

Creating additional users

Once you have created a Certificate Admin and a Message Admin, you can add any other users required. The method is the same as above.

Click on Create Member
Enter the user’s first name, last name, and their email address
Choose the relevant role(s) under ‘Select Organisational role’ and confirm.

Inviting users from outside your organisation

As a security measure, the User Admin can only add individuals from approved email domains. This refers to part of a company email address after the @ sign.

You can see a list of the approved domains in the Market Participant Organisation section under ‘Whitelisted domains’.

If you need to give access to an individual from a company whose domain is not shown, please create a ticket on Elexon Support requesting the domain to be added.

Once verifying the desired domain is present, navigate to the Member tab and follow the steps for creating an additional user.

Editing an existing user

Click on the Edit option next to an existing Members’ role to amend the user details.

Extending user accounts

All users within a organisation have an expiry date. This is under the control of the User Admins within the home organisation. It is down to the discretion of each company’s User Admin how these end dates are managed.

NEXT STEP: 3. MANAGING YOUR GLOBALSIGN ACCOUNT