{"id":204703,"date":"2024-01-22T14:13:43","date_gmt":"2024-01-22T14:13:43","guid":{"rendered":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/?page_id=204703"},"modified":"2024-01-24T11:27:12","modified_gmt":"2024-01-24T11:27:12","slug":"about-the-elexon-support-enquiry-service","status":"publish","type":"page","link":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/about\/elexon-key-contacts\/about-the-elexon-support-enquiry-service\/","title":{"rendered":"About the Elexon Support enquiry service"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":351,"featured_media":0,"parent":78656,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-204703","page","type-page","status-publish","hentry"],"acf":[],"semantic_search":{"post_id":204703,"title":"About the Elexon Support enquiry service","link":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/about\/elexon-key-contacts\/about-the-elexon-support-enquiry-service\/","categories":[],"tags":[],"content":"    <div class=\"panel-content\">\n        <p>Elexon Support is a centralised enquiry management tool that enables you to manage your questions and queries with us. The service will help you submit cases, track them and get updates on their progress<\/p>\n\n    <\/div>\n\n\n<div class=\"pagebuilder-blocks\"><div class=\"panel-content\">\n    <h2 id=\"access-to-elexon-support\"><a href=\"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-content\/uploads\/2024\/01\/Elexon-Support-welcome-page.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-204710 size-medium\" src=\"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-content\/uploads\/2024\/01\/Elexon-Support-welcome-page-300x138.png\" alt=\"\" width=\"300\" height=\"138\" srcset=\"https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page-300x138.png 300w, https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page-1024x471.png 1024w, https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page-768x354.png 768w, https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page-1536x707.png 1536w, https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page-600x276.png 600w, https:\/\/elexon-bsc-production-cdn.s3.eu-west-2.amazonaws.com\/wp-content\/uploads\/2024\/01\/22101159\/Elexon-Support-welcome-page.png 1907w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\"><\/a>Access to Elexon Support<\/h2>\n<p>Please use the following link:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.elexon.co.uk\/csm\">Access to Elexon Support<\/a><\/li>\n<\/ul>\n<p>When you access Elexon Support you will need to ensure that you have an account in order to submit an enquiry.<\/p>\n<p><strong>If you do not yet have an account<\/strong> then just follow the &#x201C;Register an account&#x201D; process and after which you will be able to log in and submit your enquiry.<\/p>\n<p><strong>If you already have an account<\/strong> you will have been contacted via email with instructions on how to activate your account.<\/p>\n<h2 id=\"the-benefits-of-elexon-support\">The benefits of Elexon Support<\/h2>\n<ul>\n<li>Single location &#x2013; submit enquiries about service issues or BSC-related questions from a single location<\/li>\n<li>Enquiry reference numbers &#x2013; each enquiry, or case, receives a unique reference number<\/li>\n<li>Track your enquiry &#x2013; you will be able to follow your enquiry and receive real-time updates on its progress<\/li>\n<li>Faster resolution &#x2013; Elexon will be able to manage your enquiry more quickly and efficiently<\/li>\n<li>Archive of all your enquiries &#x2013; the service retains the details of all you current and past enquiries<\/li>\n<li>Simplified process &#x2013; all Elexon&#x2019;s BSC teams will use Elexon Support, ensuring a streamlined and efficient service<\/li>\n<\/ul>\n<h2 id=\"watch-the-video-on-elexon-support\">Watch the video on Elexon Support<\/h2>\n\n<\/div><div class=\"panel-section\">\n\t\t\n\t\t<!-- NOINDEX -->\n\t\t<div class=\"panel-section\">\n\t\t\t<div class=\"media-store-shortcode\" data-post-id=\"204719\">\n\t\t\t\t<iframe title=\"Elexon Support - External\" src=\"https:\/\/player.vimeo.com\/video\/905155827?dnt=1&amp;app_id=122963\" width=\"640\" height=\"360\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><div>Video Published: January 2024<\/div><div>Video Length: 1 min, 5 secs<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<!-- ENDNOINDEX -->\n\t<\/div><div class=\"panel-content\">\n    <h2 id=\"feedback\">Feedback<\/h2>\n<p>We are keen to obtain your feedback about Elexon Support and how we manage your enquiries so will be asking for feedback from our customers as they use the service.<\/p>\n<p>All feedback will be used to inform the next development phase of the service so that we can enhance the areas that you want to see improved.<\/p>\n\n<\/div><\/div>","s3_url":""},"_links":{"self":[{"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/pages\/204703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/users\/351"}],"replies":[{"embeddable":true,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/comments?post=204703"}],"version-history":[{"count":14,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/pages\/204703\/revisions"}],"predecessor-version":[{"id":204898,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/pages\/204703\/revisions\/204898"}],"up":[{"embeddable":true,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/pages\/78656"}],"wp:attachment":[{"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/media?parent=204703"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/wp-json\/wp\/v2\/tags?post=204703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}