{"id":152,"date":"2011-10-14T19:17:11","date_gmt":"2011-10-14T19:17:11","guid":{"rendered":"http:\/\/elexonresearch.preview4.co.uk\/?page_id=152"},"modified":"2025-01-17T15:24:59","modified_gmt":"2025-01-17T15:24:59","slug":"operational-support-managers-osms","status":"publish","type":"page","link":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/about\/elexon-key-contacts\/operational-support-managers-osms\/","title":{"rendered":"Customer Engagement team and your OSMs"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":350,"featured_media":0,"parent":78656,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"tags":[],"class_list":["post-152","page","type-page","status-publish","hentry"],"acf":[],"semantic_search":{"post_id":152,"title":"Customer Engagement team and your OSMs","link":"https:\/\/elexon-beta.elexonhostings.co.uk\/bsc\/about\/elexon-key-contacts\/operational-support-managers-osms\/","categories":[],"tags":[],"content":"
\n

Operational Support Managers (OSMs) offer dedicated operational support our customers – BSC Parties and Party Agents.  Our experience of providing the OSM service enables us to tailor our services to meet your needs.<\/p>\n

While the OSM Service enables you to have more direct contact with us, you can also get in touch with the Elexon Support<\/a> as they can offer advice in the resolution of operational queries. <\/p>\n\n <\/div>\n\n\n

\n

Allocation of an OSM<\/h2>\n

The allocation of OSMs is not an automatic process. To be allocated an OSM, a Party must have completed the Registration process and then should complete an Operational Support Manager Allocation Form<\/a> and email it to market.entry@elexon.co.uk.<\/a><\/p>\n\n<\/div>

Team managers<\/h2>\n\n
\n
\n \tView Raeece Ibrahim<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Raeece IbrahimRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager team leader at Elexon
0207 380 4373<\/a>
Raeece.Ibrahim@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

I am the Operational Support Manager (OSM) team leader and am responsible for overseeing the OSM team’s objectives and the support they give to our customers.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Nkem Afodume<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Nkem AfodumeRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager team leader at Elexon
0207 380 4291<\/a>
Nkem.Afodume@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

Nkem is currently away from Elexon<\/strong> but will be returning in due course. Please contact Raeece Ibrahim<\/a> in her absence.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div><\/div>

Operational Support Managers<\/h2>\n

If you want to check which OSM has been assigned to your company this information is available from the BSC Signatories and Qualified Persons web page<\/a>.<\/p>\n\n

\n
\n \tView Ben Coates<\/span>\n <\/div>\n\n
\n \t \t \t\t

Ben Coates<\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
Ben.Coates@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Dilraj Sehmi<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Dilraj SehmiRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
020 7380 4354<\/a>
Dilraj.Sehmi@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView George Player<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

George PlayerRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
George.Player@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Kamila Dziuba<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Kamila DziubaRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
0207 380 4299<\/a>
kamila.dziuba@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Lynford Short<\/span>\n <\/div>\n\n
\n \t \t \t\t

Lynford Short<\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
lynford.short@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Rachel Stevenson-Akrill<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Rachel Stevenson-AkrillRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
Rachel.Stevenson-Akrill@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div>

\n
\n \tView Roderick Rees<\/span>\n <\/div>\n\n
\n \t \t\t\t\t

Roderick ReesRead More<\/span><\/i><\/a><\/h3> \t\n\t\t \t

Operational Support Manager at Elexon
roderick.rees@elexon.co.uk<\/a><\/p><\/div>\n\t \n\t\t\t\t\t

If your company is assigned to me as your OSM and you need any assistance, please feel free to contact me.<\/p>\n\n<\/div>\n\t\t\n\t\t\n <\/div> \n<\/div><\/div>

\n

The role of the OSMs<\/h2>\n

Customer Relations<\/h3>\n

We aim to know your businesses so we can deliver an OSM service to suit your needs. OSMs also keep you informed of events and corporate developments and will listen to your feedback on our activities and the operations of the BSC.<\/p>\n

Operational Support<\/h3>\n

OSMs provide operational support and education. As well as regular meetings to discuss performance and operational issues, we can deliver tailored education sessions, calling on support from other Elexon departments when necessary.<\/p>\n

Training and Education<\/h3>\n

Education is one of the techniques which form part of the Performance Assurance Framework.  OSMs and other experts will provide this support in plain English wherever possible.  However, the responsibility remains with parties to operate under the provisions of the BSC, understanding and correctly applying its detailed requirements.<\/p>\n