About the Digital Code site: News

As part of our ongoing development of the Digital Code we have introduced some more enhancements that we hope will improved your experience of the service. Here’s what we’ve been working on for August.

Since digitalising the Balancing and Settlement Code (BSC), Elexon has been committed to providing our customers with the best possible experience when interacting with the BSC’s legal texts and subsidiary documents. 

Elexon is always working towards improvements to the customer experience of our services and the Digital Code is a key part of what customers can access. We have been working on new functionality which we think will really help our customers when they are using this site. 

In our recent customer feedback survey, a number of customers expressed the need for a more efficient and streamlined process to submit and track enquiries and concerns related to the BSC and its services.

We’ve taken this feedback on board and have been working on an enquiry management tool called Elexon Support. Elexon Support will provide you with a centralised platform to easily manage your interactions with us.